Topic: Software won't find my printer

I have an HP 5000 Envy printer....when I try to print labels a box comes up "find printer" when I click on it, it should find my printer but it doesn't.....the printer is installed and prints all other tasks I send to it.....but no ELP print work can be done.....any ideas????

Re: Software won't find my printer

Sorry to hear you're having printing problems. This isn't an issue that has come up before - Can you select 'Microsoft Print t o PDF' in the list and print it that way? Also, do you have the latest version of ELP (410)?